SmarterTrack Unable to Send When Many Threads

Once a certain number of responses and replies are sent within a ticket, sending a response fails. We only receive the spinner. Must start a new ticket to re-contact customer.

Help would be appreciated. Thanks, Ron

Tony Scholz Replied

5/29/2019 at 8:22 AM

Employee Post

Hello,

What is the number of responses that you are getting this at. I have seen tickets with over 400 responses on it that reply without issue.

What version of SmarterTrack are you running?
Do you get any network or console errors using the browsers dev tools?

Thank you

Tony Scholz System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com

Ron Raley Replied

5/29/2019 at 9:53 AM

Tony, Thank you for your response. We are running the most recent version of SmarterTrack. It recently happened last week. If it happens again, I will have our employee let me know which ticket it was and review the console and check the logs for any errors. Then I will update this thread. Thanks, Ron

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