How to Obtain Message Sniffer License ID in SmarterMail
Question asked by Ronald Raley - March 19 at 11:23 AM
Unanswered
Does anyone know where I can locate my License ID for Message Sniffer Add-On?  I need to submit a false positive to them.
 
Thanks,
Ron

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echoDreamz Replied
There is no license id for SmarterMail's implementation. They are an OEM provider, so the license is technically "smoemunl"

Christopher

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Linda Pagillo Replied
Hi Ron. Can you post the headers from a message where Sniffer triggered as a FP? I would like to have a look to see if I can help you. Thanks!
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
Authorized SmarterTools Reseller
Authorized Message Sniffer Reseller
 
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Linda Pagillo Replied
Ron, I reached out to ST support today to ask how FPs with the OEM Sniffer should be handed. If you are using a reseller, report the FP to your reseller and they will report it to ST. If you are a direct customer of ST without a reseller, you would need to contact sales@smartertools.com or open a support ticket with them and submit the FP. Either way, they would need to submit the following info:
 
Provide a copy of the original .EML file, along with the rule that was triggered. This information can be found
in the Message Sniffer logs, and would reference the .EML file name.

Example:
<i u='20180320162359' context='--INITIALIZING--' code='0' text='Success'/>
<s u='20180320162359' m='c:\SmarterMail\Spool\SubSpool1\341445313016.eml'
s='0' r='0'>
<p s='12' t='15' l='428' d='180'/>
<g o='0' i='10.1.9.75' t='u' c='0' p='0' r='New'/>
</s>
 
I hope this helps.
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
Authorized SmarterTools Reseller
Authorized Message Sniffer Reseller
 
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Ronald Raley Replied
Linda, thank you for helping me out with this. I have the EML file ready to send to you guys. Where do I find the Message Sniffer logs?
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Linda Pagillo Replied
My pleasure Ron! Today's Sniffer results should be in a file named smoemunl.20180320.log located in C:\Program Files (x86)\SmarterTools\SmarterMail\Service\SNF
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
Authorized SmarterTools Reseller
Authorized Message Sniffer Reseller
 
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Ronald Raley Replied
Linda, this has been submitted. Thank you.
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Linda Pagillo Replied
You're very welcome!
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
Authorized SmarterTools Reseller
Authorized Message Sniffer Reseller
 

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