Does SmarterMail 16 automatically drop bounced mailing list subscribers?
Question asked by Ronald Raley - July 8, 2017 at 1:13 PM
Answered
In SmarterMail 15, there was a setting that dropped mailing list subscribers after X number of bounces.
 
I have searched the documentation/forums and cannot find this setting in SmarterMail 16.
 
I have a customer with questions regarding this behavior.  Any clarification would be appreciated.
 
Thanks,
Ron

11 Replies

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Shaun Peet Replied
I was wondering the same thing.  We had a user report that one of their lists went from 300 subscribers to less than 70 in a very short time period.  We can't figure out how that happened but it was around the same time that we had a bug with SM using random outgoing IP addresses (which has now been fixed) that was causing deliverability problems & bounces.
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Derek Curtis Replied
Employee Post
In previous versions there was a "Deletion Bounce Threshold" that was set by the domain administrator. In 16.x, that's handled automatically. I believe a subscriber is removed from a list after 3 bounces now. 
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
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Does the automated action send a notification to the administrator of the domain letting them know who is bouncing and getting removed ?
If not, there is no way i would want to use a feature that does not give me control of my settings and just does stuff on its own.

www.HawaiianHope.org - Providing technology services to non profit organizations, homeless shelters, clean and sober houses and prisoner reentry programs. To date we have given away over 1,000 free computers.

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Ronald Raley Replied
Derek, thanks for the clarification.

I highly recommend that this setting be re-established in V16. I think it would best be served on the mailing list options page (per mailing list).
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Derek Curtis Replied
Employee Post
Hey, Curtis. I understand that. While previous versions didn't offer a system message when a subscriber was dropped due to bounces, we'll add that as a task for a future minor build. Wouldn't it be best to notify the moderator of the list?
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
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Shaun Peet Replied
Yes, by default that would be good but I'm guessing the notification address will need to be configurable.
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Yes, and Yes, to allow multiple email addresses. the list moderator and there may be another off site list managers for like a corporate wide list (mail chimp or something else) or a marketing or account manager department to verify customers have legitimate communications options. this way they can get notified as well.

www.HawaiianHope.org - Providing technology services to non profit organizations, homeless shelters, clean and sober houses and prisoner reentry programs. To date we have given away over 1,000 free computers.

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Ronald Raley Replied
Added: The editable Bounces Before Removal setting for mailing lists has been added to the Mailing Lists card on a domain's General Settings.
 
Thank you!
Ron
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Dave Riddle Replied
I am running SmarterMail Professional Edition Version: 16.3.6705 and no where do I see the ability to edit "Bounces Before Removal"
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Dave Riddle Replied
Nevermind. Just found it
1
Andrea Rogers Replied
Employee Post Marked As Answer
Hi all,

I'm sorry for not seeing this and providing an update sooner. In SmarterMail 16.3.6691, we added back the setting to allow Domain Admins to change the subscriber bounce threshold. The setting is now called "Bounces Before Removal" and can be found at Domain Settings > General. See the following release note from that version:

  • Added: The editable Bounces Before Removal setting for mailing lists has been added to the Mailing Lists card on a domain's General Settings.
In 16.3.6775, we also resolved an issue related to that setting, so please be sure to update to the latest minor version to get the best experience:

  • Fixed: The Bounces Before Removal setting was not properly saved, causing the setting to be reset to the default value, 3. Upgrading to this version will reset the value to 3, but going forward, the Bounces Before Removal setting will be saved properly and will not be reset on upgrade or service restarts.

The Online Help documentation has been updated accordingly.

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

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