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Articles in Agent Configuration and Management

SmarterTrack > Agent Configuration and Management
  • Agent Availability
  • Allow Customers to Submit Tickets by Email
  • Merge Multiple Tickets Into One
  • Prevent Agents from Changing Their Active Groups
  • Restrict Employee Access to Specific Reports
  • Search for All Tickets or Live Chats For a Specific Customer
  • SmarterTrack's Search Explanation
  • Unblock / Allow Browser Notifications in SmarterTrack

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