Administrators can allow users to submit tickets at the self-service portal, by emailing specific Department email accounts, or both. However, to allow users to submit tickets via email, the Department settings for POP3 and SMTP will need to be configured and the appropriate permissions need to be set on who can submit tickets.
Learn more about SmarterTrack’s email ticket system and how it will help you improve your customer service.
Trouble logging in? Simply enter your email address OR username in order to reset your password.
For faster and more reliable delivery, add firstname.lastname@example.org to your trusted senders list in your email software.