System administrators can prevent Agents from changing their Active Groups. This feature is useful for companies that require Agents to check in with their Managers before ending their shift or otherwise going inactive. By preventing Agents from marking themselves as inactive in a Group, the Manager of that Group, or the Manager of the entire Department, has greater control over which Agents are actively working on tickets, live chats or taking calls using SmarterTrack Communicator.
For more information, see the relevant knowledge base article on Active Groups Versus Inactive Groups.
Removing an Agent's ability to manage their status means that they will no longer be able to mark themself as Active or Inactive for any Group(s) they're assigned to. This means that a Manager has to go in and mark them instead, ensuring that the Manager knows exactly who is Active and who is not in the Groups they're responsible for.
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