Prevent Agents from Changing their Status

Applies to SmarterTrack 11.x-12.x

Follow these steps to disable agents from changing their status:

1. Log in to the SmarterTrack management interface as a System Administrator.
2. Click the Settings icon.
3. Expand the Manage folders in the navigation pane.
4. Click Roles. A list of available roles will load in the content pane.
5. Select the Agent role and click Edit.
6. Click the Options tab.
7. In the Distribution field, select Custom from the list.
8. Click the Distribution tab.
9. Uncheck the Manage Agent Status checkbox.
10. Click Save.

Applies to SmarterTrack 7.x - 10.x

Follow these steps to disable agents from changing their status:

1. Log in to the SmarterTrack management interface as a system administrator.
2. Click the Settings icon.
3. Expand the System Settings and Organization folders in the navigation pane.
4. Click Roles. A list of available roles will load in the content pane.
5. Select the Agent role and click Edit.
6. Click the Options tab.
7. In the Distribution field, select Custom from the list.
8. Click the Distribution tab.
9. Uncheck the Manage Agent Status checkbox.
10. Click Save.

Learn more about the SmarterTrack online help desk and how you can improve your overall customer service.