Employee
Eric McCarthy
Joined on 9/2/2016 and Last Seen 6/6/2025

Community Activity

1Replies1VotesAdd User Agent reports to Server level Last reply by Eric McCarthy - 3/21/2019 at 7:42 AMUnder Consideration Idea SmarterStats
6Replies2VotesLogin Reporting for Login Statistics per User Last reply by Eric McCarthy - 3/21/2019 at 7:40 AMPlanned Idea SmarterStats
6Replies5VotesAdd "Mentions" to Comments in a ticket Last reply by Eric McCarthy - 3/21/2019 at 7:06 AMPlanned Idea SmarterTrack
59Replies20VotesIs it possible to restrict a User to a specific Brand's Portal? Last reply by Merle Wait - 3/21/2019 at 5:41 AMDeclined Idea SmarterTrack
3Replies3VotesAssign ticket operator by email (without use round robin or web interface) based on reply "from address". Last reply by Andrew Barker - 3/20/2019 at 4:49 PMDeclined Idea SmarterTrack
6Replies2VotesHow can I automatically notify the user when their ticket is closed? Last reply by Andrew Barker - 3/20/2019 at 4:34 PMDeclined Idea SmarterTrack
3Replies1VotesADD and view user/organisation information in the ticket Last reply by Andrew Barker - 3/20/2019 at 4:27 PMPlanned Idea SmarterTrack
7Replies3VotesGlobal Event Sending Canned-Reply Doesn't Replace Variable Tokens Last reply by Andrew Barker - 3/20/2019 at 4:15 PMDeclined Idea SmarterTrack
2Replies1Voteswarning when an email is answered by another person Last reply by Andrew Barker - 3/20/2019 at 1:22 PMDeclined Idea SmarterTrack
2Replies1VotesSplitting up Attachements of Knowledgebase and Tickets on file-level Last reply by Andrew Barker - 3/20/2019 at 12:43 PMProposed Idea SmarterTrack
9Replies2VotesHow to remove New Ticket button without removing main Tickets section Last reply by Eric McCarthy - 3/11/2019 at 9:37 AMResolved Problem SmarterTrack

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