Employees can set more specific search parameters by using the advanced search function to search for an KB article. Advanced searches use the "and" modifier for combining phrases and fields to construct the search. Search results are displayed based on the overall weight of the results returned.
It would be great if a registered user (customer) could perform an advanced search within the FAQ portal (portal) as well. Example: He want to check into new created articles.
Andrea RogersCustomer Operations ManagerSmarterTools Inc.877-357-6278www.smartertools.com
Andrew BarkerSoftware DeveloperSmarterTools Inc.(877) 357-6278www.smartertools.com
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