Allow Advanced search within KB articles for enduser as well
Idea shared by EL-Support - June 18 at 7:17 AM
Under Consideration

Employees can set more specific search parameters by using the advanced search function to search for an KB article. Advanced searches use the "and" modifier for combining phrases and fields to construct the search. Search results are displayed based on the overall weight of the results returned.

It would be great if a registered user (customer) could perform an advanced search within the FAQ portal (portal) as well. Example: He want to check into new created articles.

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Andrea Rogers Replied
Employee Post
Thanks for posting, Volker!

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

1
Eric McCarthy Replied
Employee Post
We have added this feature request to our internal discussion for a possible addition to a future version.
Eric McCarthy
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Is this on the roadmap for v15?
0
This feature is still queued for internal discussion. It is not currently scheduled for inclusion in any specific version.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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