EL-Support
Joined on 7/4/2012 and Last Seen 1/30/2024
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Tagging Tickets in SmarterTrack Last reply by EL-Support - 4/15/2021 at 1:49 AM Under Consideration Idea SmarterTrack
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Two Factor Authentication for SmarterTrack Agents Last reply by Nicholas Brosnan - 4/1/2021 at 2:07 PM Planned Idea SmarterTrack
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"SmarterTools Knowledge Base" does not work Last reply by Kyle Kerst - 9/3/2019 at 4:15 PM Resolved Problem SmarterTrack
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Enable Live Chat for member of a special group only Last reply by EL-Support - 4/12/2019 at 12:18 PM Under Consideration Idea SmarterTrack
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Individual signatures per Agent, which override (when set) the group-wide signature Started by EL-Support - 8/13/2019 at 4:18 AM Proposed Idea SmarterTrack
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Possibility within a ticket to communicate with a third party Last reply by Kyle Kerst - 7/17/2019 at 10:03 AM Proposed Idea SmarterTrack
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Allow Advanced search within KB articles for enduser as well Last reply by EL-Support - 3/21/2019 at 11:41 AM Declined Idea SmarterTrack
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Rename the news feed page for the browser title\tab display (Portal News) Last reply by Andrew Barker - 3/20/2019 at 4:41 PM Completed Idea SmarterTrack
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Export feature: Knowlegde Base articles as PDF file Last reply by Andrew Barker - 3/20/2019 at 4:17 PM Declined Idea SmarterTrack
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Wishlist: KB article history tab Last reply by Andrew Barker - 3/20/2019 at 2:30 PM Declined Idea SmarterTrack
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Splitting up Attachements of Knowledgebase and Tickets on file-level Last reply by Andrew Barker - 3/20/2019 at 12:43 PM Proposed Idea SmarterTrack
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