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Read / Unread not Updating
Problem reported by Ron Raley - 6/5/2022 at 8:56 AM
Submitted
When using the up/down arrows to view email messages in webmail.

SmarterMail does not update from Unread to Read.

Thank you,
Ron

2 Replies

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0
Emily Ward Replied
Employee Post
Hi Ron,

I did some test using the up/down keyboard keys in Chrome, Firefox, Safari, and Edge and couldn't reproduce this. Are there any additional details you can provide? 
If you login to the same account from a different computer, do you get the same results? 
Is this happening on a specific account or multiple accounts?
Emily Ward
Customer Relations and Partner Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Kyle Kerst Replied
Employee Post
I noticed when testing this that the initially selected message (the top, unread message in my Deleted Items in this case) will not be marked read when you arrow down to the next message in the list, but all other ones are updated. Is that what you're seeing Ron? 

If not, you might have a SignalR failure happening preventing those changes flushing back up to the server. If you open Developer Tools>Console in your browser, refresh, then reproduce the issue - do you see any console errors?
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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