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Find and Delete Malicious Emails
Idea shared by Scott Forsythe - 3/3/2021 at 1:38 PM
Under Consideration
We had a few cases where a SmarterMail domain was targeted with a phishing message. In some cases hundreds of users receive the phishing message. After the phishing message is reported, we check the logs to find out who received the message and then use the impersonate feature to manually delete the messages.

An investigation tool to delete all the messages at once would be a great add. See Google Workspace's feature: https://support.google.com/a/answer/7581662

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3
Emily Ward Replied
Employee Post
Hi Scott,

Thanks for the great feature request! I'm going to get a ticket started so I can get your request over to our development team for consideration.
Emily Ward
Customer Relations and Partner Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
2
+1 Yes, this would be a really useful feature to help protect users from phishing messages that make it through the spam & virus filters.

Thanks, Emily!
2
Emily Ward Replied
Employee Post
You're very welcome, kevind!
Emily Ward
Customer Relations and Partner Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
2
+1
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+1
5
+1
and add to that, possibly a way to delete every email from the same IP address too, across all mailboxes.

www.HawaiianHope.org - Providing technology services to non profit organizations, homeless shelters, clean and sober houses and prisoner reentry programs. in 2018, in just one year, we gave away 1,000 Free Computers !

4
Under the Security page in Server Admin Settings/ SMTP Blocks. It would be great if when you add a domain or email address to block on this list, that the system would give an option to delete from domain inboxes or delete from all domains inboxes.

J. Sebastian Lee Service2Client LLC 6333 E Mockingbird Ste 147 Dallas, TX 75214 - 877.251.3273

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Would be great also if we could have Content Filtering at the server level, as opposed to just the user, so we could block all future phishing emails, such as the current "This account has been hacked! Change your password right now!" emails, too. Not sure how these are making it through all the anti-spam I have on my box.

Additionally, when a user is reviewing an email, allow them to report it to SM as spam, which would alert the system admin (me) to potentially add it to this server-level Content Filter.
Mik MullerMontague WebWorks
2
Yes. I agree the "Mark As Spam" should be brought back. Please see and vote for this thread:

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