I know this request is nearly 2 years old, but I'm going to add my vote for it because we're getting more requests than ever for it from clients.  

With the ever-increasing use of email groups, there are increasing number of incidents where a privileged email is sent to the wrong group.  Today, a director-level person meant to send a sensitive financial report to the senior executive group but accidentally sent it to the "all" group.  She realized it within seconds but it was too late.  Reaction was swift and unpleasant.  Having a RECALL button, even if only for locally hosted domains, can save a lot of grief.  

Some clients we've moved from Exchange to SM really miss having that option.

 

I think an email recall feature would make a great addition to SmarterMail! While I don't know the logistics of what it would take to be added, I'll forward the suggestion to the development team for their consideration. 

I thought this was an original feature of SM17, but seems it was pulled.

Yes, I remember they mentioned something like this or a delay send option - that would be even better, I think.

Maybe recall will come with MAPI as I understand that is something native to the Exchange ecosystem?

I'd rather see a Recall feature, rather than delayed send.  99.9% of messages will never be recalled, so no need to delay 100% of everything.

Exchange has had Recall for years, so it's not a new concept or technology.

Maybe this would be harder than it seems, but my thought is since transactions are logged, it's trivial to know where the message went when the Send button was pressed.  If someone hits Recall, the system should just replay the log for that message and pull back the copies delivered, and delete any still in spool.

On my "perfect world" wish list, there should be an option to also withdraw the message EVEN IF it has been read. 

Hear me out.  

Any READ message that gets withdrawn would be replaced with a placeholder message (in the recipient's Inbox) saying the sender has recalled the message, along with the date/time the original message was sent and the date/time it was withdrawn.  BUT, in order for that to work in a legal setting, any READ messages that get recalled should be automatically ARCHIVED and accessible by administrators.  (there should be settings to enable this feature, along with retention period)  So in the event an offensive or damaging message is READ by the recipient, then withdrawn by the sender, there will still be a copy available for review.  (For example, Joe sends an obscene message to Jane, and she is immediately upset by it.  Joe quickly recalls the message, but the damage has been done and Jane files a sexual harassment complaint.  The admin can retrieve the withdrawn message from archive for review during the misconduct investigation.)

This can't be too difficult to construct, right?

I'm afraid this feature has been declined and will not be on our roadmap for future versions. We will be sure to provide an update if this plan changes.

We do appreciate the activity on this thread and hope to continue to hear your feedback regarding SmarterMail's features and functionality. 

Thank you,

Well that is a shame... So many good useful features being declined...

Hello all, 

Email recall feature was declined in the January 2019. How about this feature 3 years later now? We have many users wanting this feature.

OMG please add this feature. It is a basic thing in Outlook and Microsoft and really should not even be a discussion.

+1

+1

+1

+1  We've definitely been asked about this when the "recall" button in Outlook didn't produce results.

Also, we need a way to administratively bulk-delete emails.  We've had many cases of having to do this on Exchange (where it's easy to do).  Real-world example: a disgruntled ex-employee who had a copy of the company address book, sent a mass email from their personal account to everyone in the company, with nasty allegations about the CEO. Another: a particularly convincing phishing campaign impersonating the CEO, perfect right down to the company font, colors, signature line and photo, sent company-wide, and people were falling for it.  And many others over time.

In all of these cases we've done mass-delete from Exchange in under 60 seconds.

But we haven't found any way to do this in Smartermail... and Yes, we have definitely had a few frantic phone calls asking if we could.

 

Jay,

Check out this thread and vote it up to administratively bulk-delete emails...
https://portal.smartertools.com/community/a93997/find-and-delete-malicious-emails.aspx