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Community Moderation Problem in SmarterTrack
Problem reported by Ron Raley - 10/11/2021 at 6:54 AM
Submitted
We see 2 community moderation alerts in the top right corner of the community.

We go to the Moderate tab and delete one spam entry.

The tab goes from Moderate (2) to Moderate (1).

However, there is nothing there to moderate. I don't know how we fell into this scenario.

Thank you,
Ron

4 Replies

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Kyle Kerst Replied
Employee Post
Hey there Ron! Can you try running iisreset on this machine to flush the cache out of IIS then check this again for me? This should help narrow down if we're looking at a caching issue in IIS or a caching issue in your browser. Please note though that the iisreset command will reset all services that are running via IIS including any websites you have set up on this machine. Let me know how that works out for you :)
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Ron Raley Replied
Kyle, thank you! I will do this late tonight. If that doesn't fix it I will start a ticket for you guys to look further. Not a big issue obviously.
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Ron Raley Replied
That did not fix the issue.
0
Kyle Kerst Replied
Employee Post
I'm sorry to hear that Ron. Let's get a ticket submitted and we'll go from there. Have a good one!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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