Ticket Transfer Closing Requirements Message

Question asked by Shannon Yates - 9/1/2021 at 11:04 AM

Answered

I looked through the KB articles and did not see mention of this message returned below.

Is this a setting that needs to be changes so the message does not return?

Thank you,

Shannon Yates
Help Desk

Confidence, Trust, Leadership. Traditions since 1923
12487 Plaza Drive | Cleveland, Ohio 44130-1084

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Kyle Kerst Replied

9/1/2021 at 11:49 AM

Employee Post Marked As Answer

I believe this is likely the Require resolution to close tickets found in Settings>Departments>Department Name>Tickets. Can you check that for me please?

Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com

Shannon Yates Replied

9/1/2021 at 12:41 PM

That was it! Thank you Kyle!

Thank you, Shannon Yates Help Desk Confidence, Trust, Leadership. Traditions since 1923 12487 Plaza Drive | Cleveland, Ohio 44130-1084

Kyle Kerst Replied

9/1/2021 at 12:59 PM

Employee Post

You're very welcome. I've marked this as answered. Have a good one!

Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com

Shannon Yates Replied

9/2/2021 at 6:19 AM

Hi Kyle,

One of my user's tried transferring a ticket this morning after I made changes to the Department yesterday and they are receiving the same error.

Is there another setting I need to check?

Thank you, Shannon Yates Help Desk Confidence, Trust, Leadership. Traditions since 1923 12487 Plaza Drive | Cleveland, Ohio 44130-1084

Kyle Kerst Replied

9/2/2021 at 7:10 AM

Employee Post

Shannon - I'm not seeing any settings or configurations that should prevent this, and so I believe this might be something different. Can I have you submit a ticket on this?

Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com

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