3
Ticket Transfer Closing Requirements Message
Question asked by Shannon Yates - 9/1/2021 at 11:04 AM
Answered

I looked through the KB articles and did not see mention of this message returned below.

Is this a setting that needs to be changes so the message does not return?


Thank you,
Shannon Yates
 Help Desk
  Confidence, Trust, Leadership. Traditions since 1923
 
12487 Plaza Drive  |  Cleveland, Ohio  44130-1084

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0
Kyle Kerst Replied
Employee Post Marked As Answer
I believe this is likely the Require resolution to close tickets found in Settings>Departments>Department Name>Tickets. Can you check that for me please?
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Shannon Yates Replied
That was it!  Thank you Kyle!
Thank you,
Shannon Yates
 Help Desk
  Confidence, Trust, Leadership. Traditions since 1923
 
12487 Plaza Drive  |  Cleveland, Ohio  44130-1084
0
Kyle Kerst Replied
Employee Post
You're very welcome. I've marked this as answered. Have a good one!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Shannon Yates Replied
Hi Kyle,

One of my user's tried transferring a ticket this morning after I made changes to the Department yesterday and they are receiving the same error.

Is there another setting I need to check?

Thank you,
Shannon Yates
 Help Desk
  Confidence, Trust, Leadership. Traditions since 1923
 
12487 Plaza Drive  |  Cleveland, Ohio  44130-1084
0
Kyle Kerst Replied
Employee Post
Shannon - I'm not seeing any settings or configurations that should prevent this, and so I believe this might be something different. Can I have you submit a ticket on this?
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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