How to activate a 2FA for an accounts
Problem reported by Ng Cher Choon - October 9 at 6:13 AM
Resolved
I used to be able to enable an account to have 2FA.

However, I have forgotten the steps and cannot seem to activate another account to use a 2FA.

I understand the Domain Setting->General->2-Step Authentication  is set to Enabled.

What is the next step required?

Thanks

3 Replies

Reply to Thread
0
Andrea Rogers Replied
Employee Post Marked As Resolution
After 2-Step Authentication has been enabled for the domain, users can set up their preferred authentication method within their Account settings. You can impersonate the user's account to set up 2-Step on their behalf, but I'd only recommend this if the user is going to use the Recovery Email Address verification method. If the user will authenticate with the Google or Microsoft Authenticator app, they'll need to scan the QR code or enter the secret key directly into their mobile device. 

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

0
Ng Cher Choon Replied
Thank you so much for your help. I was hunting where to activate it. I realised that it could not be done so by impersonating method.
0
Andrea Rogers Replied
Employee Post
Any time! Glad I could help. 

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

Reply to Thread