translation on smarterTrack 12 bug

Problem reported by hamed khadem - 3/30/2016 at 7:42 AM

Resolved

I installed smarterTrack 12 (upgraded) and now see many problems in translations!

it seems for many sections like in request a chat form:

display name
Please briefly explain the reason for this chat
back
submit
select a department
- choose one -
type your message here and press <enter> to send

You are now chatting with

M.babaei is typing…

M.babaei is typing…
end chat
Are you sure you want to end this chat?

yes
no
email transcript

i should mentioned many many other sections work correctly just some sections has problem in translations

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Markus Niesen Replied

4/1/2016 at 5:34 PM

I can confirm that there is definitely a problem with SmarterTrack 12 and those localizations:

Under "Language and Locale" - "Supported Languages" I have solely configured the language "German" with the locale "German (Germany)". It is the "Default language" and "Enable language for users" is checked.

I did a small change on the corresponding language file "de.xml" and after storing that file back on the server I have lost the localization and the complete website defaults to "English".

In the management interface under "Language and Locale" - "Supported Languages" the field "Language Pack Installed" is no longer checked although I can still choose the German language in the frontend.

I should note that I did many changes to the language file throughout the last days and I have seen this behaviour only twice before. In both cases I was able to come back to the German language file by installing some other "Default language" under "Language and Locale" - "Supported Languages" and switching back to "German" afterwards.

This time I have simply saved the language file "de.xml" without any changes once again and suddenly the field "Language Pack Installed" was checked again and the website showed the German texts.

An additional hint for @hamed: Please make sure that your help file is XML validated! I once had a small syntax error in my language file and suddenly 40% of my translated strings were gone!

-- Markus Niesen

Bruce Barnes Replied

4/1/2016 at 6:29 PM

Did you also install the language pack for your version of SmarterMail?

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting

Bruce Barnes Replied

4/1/2016 at 6:29 PM

Did you also install the language pack for your version of SmarterMail?

Markus Niesen Replied

4/1/2016 at 7:12 PM

@Bruce: We are not using SmarterMail at all.

-- Markus Niesen

Employee Replied

4/20/2016 at 10:41 AM

Employee Post

With the release of SmarterTrack 12, there were a few areas that were not properly translating. These issues have been resolved and released in the latest build of SmarterTrack 12.x. One item to note though, as with any new release there are new language strings that have been added specific to this chat area. Make sure you download and use the latest language pack to resolve these issues.

Thanks

Jaime Replied

1/11/2017 at 6:51 PM

Michael, your product should be COMPLETELY MULTI-LANGUAGE as its being sold... it is not! I need to submit bugs and you guys make it so difficult having to pay for a $50 ticket when there are so many things wrong, not only in the language file, but also in the translatable strings that are not working as they should... You used to have a form to report bugs, now How can I report them?

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