SmarterTrack can automatically translate live chats using the Microsoft Azure Translation Provider or Google Translate. This allows Agents and customers to communicate effectively, even if they do not speak the same language. Both translation services have their pros and cons, so System Administrators should choose the service that best fits their business needs.
NOTE: Because both Microsoft and Google charge a fee for their translation service, SmarterTrack will track how many characters and requests your server has attempted to translate to aid you in managing your translation subscription costs.
Google TranslateThe Google Translate API is a paid service. Pricing information is available at https://code.google.com/apis/language/translate/v2/pricing.html.Follow these steps to automatically translate live chats using the Google Translate API:
NOTE: If you have already subscribed for Google Translate or Microsoft's Azure Translation Provider you may be able to skip some steps above. The steps for signing up and/or registering for these services were correct at the time this article was created.For more information, please refer to the Live Chat Settings page of the SmarterTrack Online Help.
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