Is my license eligible for new product updates?
SmarterTools licenses (with the exception of lease and trial licenses) come with 12 months of Maintenance and Support
which is a subscription that makes the license eligible to receive software updates and technical support. Licenses will continue to be updated to the latest version of the software as long as they have active Maintenance and Support. If that subscription expires, the license will be valid for the version it was on when Maintenance and Support expired. Therefore, Maintenance and Support is not required, though it is strongly recommended.
How do I know for which version my license is valid?
If your license has active Maintenance and Support, it may be activated on the most Current Build available, since protected licenses have access to ALL new releases. However, if your license's Maintenance and Support has expired, you'll need to review the license to determine the build it can be activated on. To do this, visit the SmarterTools website
and click on the account icon in the upper right. Once you're logged in, select Licenses
from the dropdown. Find the license in question and click on it. The modal that opens will show you the M&S status of that license, and if it expires, the date on which it expired.
For expired licenses, you'll need to note the date that your Maintenance and Support expired, as you cannot activate the license on any builds that were released later than that date. For example, if your SmarterTrack Enterprise - 5 Agent license shows that Maintenance and Support expired December 6, 2018, then SmarterTrack Build 6911 (released December 3, 2018) is the latest build the license may be activated on.
Older licenses that show a version number, on the other hand, can access the last update available for their version number. For example, if you have a SmarterMail Professional Edition 14.x - 250 Mailbox license, you can activate on build 14.7.6347, as that is the last update available for 14.x.
Are SmarterTools licenses backwards compatible?
Yes, all SmarterTools licenses are backwards compatible. They can be activated on an installation running their supported version or any earlier builds.
Will my license expire?
SmarterTools licenses, with the exception of lease and trial licenses, are perpetual and do not expire.
Can I install a SmarterTools software license on multiple servers?
If your license includes failover, then yes. However, most SmarterTools software licenses may only have one active installation. In order to have multiple active installations of non-failover software, you will need to purchase multiple licenses. The exception is if you are migrating servers. In these instances, the SmarterTools fraud prevention system will allow you to use your license key on multiple servers for a maximum of 30 days. After 30 days, any multiple installations on the same license key will be viewed as fraudulent and the fraud prevention system will attempt to notify the customer associated to the license via email. In addition, the fraud team will be notified of the issue and effort will be made to contact the customer via phone. If the customer fails to resolve the issue, the fraud prevention system will disable the key, as it will assume the license is compromised.How do I upgrade the edition or level of my license?
Customers can upgrade the level or edition of a SmarterMail, SmarterTrack, or SmarterStats license at any time by paying the difference in cost between the license you currently have and the license you now need (within the same major version). This flexibility is a key concept in the entire SmarterTools philosophy.Should I get the Professional or Enterprise edition?
For assistance in deciding which edition of the product you should purchase, refer to the product's edition explanation page. Links to these pages can be found on the Pricing and/or Downloads tabs or each product at the SmarterTools website
. For those who still need further assistance, please contact the sales department by emailing email@example.com
. During business hours you can also start a live chat or call us at 1.877.357.6278.What about bug fixes and patches?
SmarterTools encourages customers to upgrade to the latest version of the software to ensure access to the most recent features and fixes. Customers with current Maintenance and Support have access to any and all releases, which may include new features, additions, product updates and bug fixes.Can I resell my SmarterTools license?
When you make a purchase from the SmarterTools website you are actually purchasing a non-transferable license to use the software, not the software itself. Per the SmarterTools End User License Agreement (EULA), that license cannot be transferred or leased without written consent from SmarterTools. Therefore, unless you have a written agreement from SmarterTools, you cannot resell your SmarterTools license. For more information, please refer to the EULA, which is available in the SmarterTools Online Help for your product.