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Adding a ticket status?
Idea shared by Tad Amore - 3/13/2014 at 8:58 AM
Declined
Can we add a ticket status? Default there is Active, Waiting and Closed. I would like to add more to this list can this be done? 

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Employee Replied
3/13/2014 at 12:17 PM
Employee Post
There is currently no way to add a ticket status, but I will add this to the future feature request list to be discussed for future versions.
1
Bummer :-( it would be nice to be able to add more.. 
0
I would also consider allowing modifying the status names as well. Open vs Active, Hold vs waiting, etc, to taylor to field / context
1
I need this features also.
0
yes the ability to add Status of config in some way would improve the users experience.Either an added Hold option ot 'Waiting for User' Vs. 'Waiting for Agent' instead of just waiting for user.
Alex Peck Senior Analyst Superior HelpDesk
0
Andrew Barker Replied
8/9/2018 at 12:15 PM
Employee Post
As noted in the related thread, SmarterTrack needs more Status options or the ability to add your own Such as Hold or a waiting for Agent vs active waiting for agent, we recently decided that this feature will not be included on our roadmap at this time.
 
We'd like to thank you for your feedback and apologize for any inconvenience this causes. If plans for the future change, we will be sure to post an update here.
Andrew Barker Software Developer SmarterTools Inc. www.smartertools.com
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