Hello Alexander,
We met yesterday to discuss the requested features list for future versions of SmarterTrack. It has been decided that allowing customization of ticket statuses is not on the roadmap at this time.
We'd like to thank you for your feedback and apologize for any inconvenience this causes. If plans for the future change, we will be sure to post an update here.
Andrea Free
SmarterTools Inc.
877-357-6278
www.smartertools.com