Cannot copy-paste an image in Community POSTS

Problem reported by Gabriele Maoret - SERSIS - 7/9/2021 at 6:43 AM

Resolved

Starting 2 days ago I cannot copy-paste any image into a Community Post.

The image appear after "paste", but it's greyed out and every subsequent action simply made it disappear

Gabriele Maoret - Head of SysAdmins at SERSIS

Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

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Sébastien Riccio Replied

7/11/2021 at 6:43 AM

I can confirm this. I tested it and have the same exact issue.

Sébastien Riccio System & Network Admin https://swisscenter.com

Employee Replied

7/13/2021 at 3:29 PM

Employee Post

Hi,

Are you two seeing this issue if you use the Insert Image icon in the toolbar as well? Does this occur with specific file types? And what browsers have you tried this in?

Employee Replied

7/13/2021 at 3:46 PM

Employee Post

Do you also get an error like in this image:

Gabriele Maoret - SERSIS Replied

7/13/2021 at 11:58 PM

The issue is with COPY-PASTE (non with the Insert Image button).

Like I said before (please read it carefully, I have already explained it completely in the first post...):

<<<<<<<<<<<

Starting 2 days ago I cannot copy-paste any image into a Community Post.

The image appear after "paste", but it's greyed out and every subsequent action simply made it disappear

<<<<<<<<<<<

Like I said, there are no error messages: the image simply disappear.

I'm using GOOGLE CHROME, various PC, same result.

Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

Employee Replied

7/14/2021 at 9:10 AM

Employee Post

Gabriele,

I was able to replicate this issue and have reported it to our development team, they are working on a fix. Thanks again for getting this reported.

Emma Watson Replied

8/15/2021 at 8:02 AM

It is smoothly working for me. Try again I hope it will work for you. Also, take a look at the Interlinks, and website links also work. May there is a temporary glitch with the forum but now it's smoothly working.

David s Replied

8/20/2021 at 10:28 PM

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