A system administrator may need to move SmarterMail to a different server because they are moving to a more powerful server or changing hosting companies and need to move to their servers. SmarterTools makes it easy by allowing you to have 2 instances of your SmarterMail license running on 2 different servers for up to 30 days. At the end of the 30 days, the "old" license then needs to be uninstalled and should no longer call back to the SmarterTools' licensing servers.
Before starting the move process, add new (lower priority) MX records to your domains in DNS for the new server and allow 24-48 hours for the records to propagate through the Internet. This will establish the new server address as an MX, but will prevent mail being delivered to it until you've completed the move. SmarterTools also recommends ensuring your license key can be activated again before beginning the migration process. This information can be found by visiting the SmarterTools website and clicking on the account icon in the upper right. Once logged in, select Licenses from the dropdown. Select a license from the list and, if it has used up its allotted activations, a Reset Activations button can be seen.
Follow this steps to migrate a SmarterMail installation to a different server:
Trouble logging in? Simply enter your email address OR username in order to reset your password.
For faster and more reliable delivery, add noreply@smartertools.com to your trusted senders list in your email software.