Need a smarter email suggestion (compose mail screen)
Idea shared by Thu Nguyen - 7/3/2020 at 9:56 AM
Under Consideration
Hi,
When I compose email, smartermail always suggest me with priority of unwanted contact address (rarely used).
ex, I have 5 mails like this:
contact1@gmail.com (contact with him 2 year and never work with him again)
contact2@gmail.com (contact with him 1 year ago and never work with him again)
contact3@gmail.com (contact this email 3 weeks ago).
contact4@gmail.com (I'm working with him and often send to this email address recently, 2 days ago)
contact5@gmail.com (contact with this 2 week ago)

So when I type "contact", Smartermail all the time suggest me contact1@gmail.com at 1st position.
I need a smarter email address suggest, to know which address at the first, second and third...

In my example, it must be smarter, in this order:
contact4@gmail.com
contact5@gmail.com
contact3@gmail.com
contact2@gmail.com 
contact1@gmail.com

6 Replies

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0
Hi, I guess the suggested contacts returns matching contacts alphabetically.

I'm not sure SmarterMail keeps track of how many interactions you had with a specific contact.

A adding a "sent mails" counter to each contact, incrementing every time you send a mail to this contact could do the trick so it can sort suggestions with this field
And/or a "last mail sent" field with the date of last interaction with the contact.

Maybe ST could add your request to feature requests ?
 
Sébastien Riccio
System & Network Admin

1
Yes, I think it must be a Feature Request.
Suggest based on recent interactive is very intelligent, rather than just sort it from A=>Z
1
Kyle Kerst Replied
Employee Post
This is a great feature request, and I'd be happy to get it submitted for you!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Great suggestion... I would also add the following:
a) Smarter with email addresses that have a name associated.
When I start typing (same example as the first one)... contact@gmail.com it suggests:
contact@gmail.com and
john doe <contact@gmail.com) so if there is someone already associated with that email, why does it suggest it twice? once with the contact name and one without it?

b) make it smarter with periods.
example:
i am looking for john.doe@gmail.com

if i start typing "joh" it gives me possible "johns", but if i continue typing to the period like "john." then i dont get any suggestions until i add another letter "john.d". this is really annoying since many clients have  users accounts with the name.lastname format.
1
Thu, good suggestion.

The situation would be vastly improved if SM didn't use Sent Items for Auto-Complete:

In version 15, there was a way to delete your auto-complete list so it would get rid of all these bogus entries.
0
Yes, thanks for all replies, UX is very important. I'm very excited.

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