Need a smarter email suggestion (compose mail screen)
Idea shared by Thu Nguyen - 7/3/2020 at 9:56 AM
Under Consideration
When I compose email, smartermail always suggest me with priority of unwanted contact address (rarely used).
ex, I have 5 mails like this: (contact with him 2 year and never work with him again) (contact with him 1 year ago and never work with him again) (contact this email 3 weeks ago). (I'm working with him and often send to this email address recently, 2 days ago) (contact with this 2 week ago)

So when I type "contact", Smartermail all the time suggest me at 1st position.
I need a smarter email address suggest, to know which address at the first, second and third...

In my example, it must be smarter, in this order:

7 Replies

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Hi, I guess the suggested contacts returns matching contacts alphabetically.

I'm not sure SmarterMail keeps track of how many interactions you had with a specific contact.

A adding a "sent mails" counter to each contact, incrementing every time you send a mail to this contact could do the trick so it can sort suggestions with this field
And/or a "last mail sent" field with the date of last interaction with the contact.

Maybe ST could add your request to feature requests ?
Sébastien Riccio
System & Network Admin

Yes, I think it must be a Feature Request.
Suggest based on recent interactive is very intelligent, rather than just sort it from A=>Z
Kyle Kerst Replied
Employee Post
This is a great feature request, and I'd be happy to get it submitted for you!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
Great suggestion... I would also add the following:
a) Smarter with email addresses that have a name associated.
When I start typing (same example as the first one)... it suggests: and
john doe < so if there is someone already associated with that email, why does it suggest it twice? once with the contact name and one without it?

b) make it smarter with periods.
i am looking for

if i start typing "joh" it gives me possible "johns", but if i continue typing to the period like "john." then i dont get any suggestions until i add another letter "john.d". this is really annoying since many clients have  users accounts with the name.lastname format.
Thu, good suggestion.

The situation would be vastly improved if SM didn't use Sent Items for Auto-Complete:

In version 15, there was a way to delete your auto-complete list so it would get rid of all these bogus entries.
Yes, thanks for all replies, UX is very important. I'm very excited.

Hello, this smart feature still Under consideration :)

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