Need a smarter email suggestion (compose mail screen)

Idea shared by Thu Nguyen - 7/3/2020 at 9:56 AM

Under Consideration

Hi,
When I compose email, smartermail always suggest me with priority of unwanted contact address (rarely used).

ex, I have 5 mails like this:

contact1@gmail.com (contact with him 2 year and never work with him again)

contact2@gmail.com (contact with him 1 year ago and never work with him again)

contact3@gmail.com (contact this email 3 weeks ago).

contact4@gmail.com (I'm working with him and often send to this email address recently, 2 days ago)

contact5@gmail.com (contact with this 2 week ago)

So when I type "contact", Smartermail all the time suggest me contact1@gmail.com at 1st position.

I need a smarter email address suggest, to know which address at the first, second and third...

In my example, it must be smarter, in this order:

contact4@gmail.com

contact5@gmail.com

contact3@gmail.com

contact2@gmail.com

contact1@gmail.com

16 Replies

Reply to Thread

Sébastien Riccio Replied

7/3/2020 at 10:12 PM

Hi, I guess the suggested contacts returns matching contacts alphabetically.

I'm not sure SmarterMail keeps track of how many interactions you had with a specific contact.

A adding a "sent mails" counter to each contact, incrementing every time you send a mail to this contact could do the trick so it can sort suggestions with this field

And/or a "last mail sent" field with the date of last interaction with the contact.

Maybe ST could add your request to feature requests ?

Sébastien Riccio System & Network Admin https://swisscenter.com

Thu Nguyen Replied

7/7/2020 at 12:08 PM

Yes, I think it must be a Feature Request.

Suggest based on recent interactive is very intelligent, rather than just sort it from A=>Z

Kyle Kerst Replied

7/7/2020 at 4:11 PM

Employee Post

This is a great feature request, and I'd be happy to get it submitted for you!

Kyle Kerst IT Manager SmarterTools Inc. www.smartertools.com

Jaime Replied

7/7/2020 at 5:48 PM

Great suggestion... I would also add the following:
a) Smarter with email addresses that have a name associated.

When I start typing (same example as the first one)... contact@gmail.com it suggests:
contact@gmail.com and
john doe <contact@gmail.com) so if there is someone already associated with that email, why does it suggest it twice? once with the contact name and one without it?

b) make it smarter with periods.
example:
i am looking for john.doe@gmail.com

if i start typing "joh" it gives me possible "johns", but if i continue typing to the period like "john." then i dont get any suggestions until i add another letter "john.d". this is really annoying since many clients have users accounts with the name.lastname format.

kevind Replied

7/8/2020 at 6:40 AM

Thu, good suggestion.

The situation would be vastly improved if SM didn't use Sent Items for Auto-Complete:

https://portal.smartertools.com/community/a87997/use-contacts-instead-of-separate-auto-complete-list.aspx

In version 15, there was a way to delete your auto-complete list so it would get rid of all these bogus entries.

Thu Nguyen Replied

7/8/2020 at 7:58 AM

Yes, thanks for all replies, UX is very important. I'm very excited.

Thu Nguyen Replied

10/5/2020 at 11:47 PM

Hello, this smart feature still Under consideration :)

Jaime Replied

11/13/2020 at 5:31 PM

@Kyle Kerst... or anyone at Smartermail... can you give us an update on this feature? Thanks in advance.

Kyle Kerst Replied

11/16/2020 at 12:13 PM

Employee Post

Hello and good afternoon. Ron's update is correct. This is something that we have on our list, but it has not yet been decided on or implemented.

Kyle Kerst IT Manager SmarterTools Inc. www.smartertools.com

kevind Replied

11/17/2020 at 8:54 AM

I will make another plug for a quick and simple fix -- don't use Sent Items for Auto-Complete.

Reason: your Sent Items can contain all kinds of random, one-time-use, obsolete email addresses from 10 years ago. Just use Contacts for AutoComplete:
https://portal.smartertools.com/community/a87997/use-contacts-instead-of-separate-auto-complete-list.aspx

Can you delete your auto-complete list in SM17 like you can in SM15?

John Marx Replied

11/18/2020 at 2:23 PM

Or use Sent from the past XX days.

kevind Replied

11/18/2020 at 3:26 PM

Does anyone know how to delete the Auto-Complete list in the current version? In SM15, it was under Settings -> Advanced Settings. Can't find it in the current version.

Unfortunately, we have customers that have been waiting years for this to be cleaned up. And it looks like many other SmarterMail customers have as well. See these posts from 2014 and 2016 with over 30 votes total.

2014 - 16 votes -- Declined

https://portal.smartertools.com/community/a744/disable-auto-complete.aspx

2016 - 16 votes -- Marked as Completed, but it's not

https://portal.smartertools.com/community/a87997/use-contacts-instead-of-separate-auto-complete-list.aspx

Let's fix this up so that we can keep these customers happy.

Thanks,
Kevin

Sébastien Riccio Replied

11/18/2020 at 9:11 PM

From what I understand the auto-complete list is saved in the user directory in the file acquaintances.json.

It would probably work to delete the file and reload the domain. Not a very clean solution, but if you really need to do it for some users.

The best would be a clear auto-complete button in the interface of course...

Sébastien Riccio System & Network Admin https://swisscenter.com

kevind Replied

11/19/2020 at 8:26 AM

Sébastien,

Yes, thanks for the reply! Appreciate your tip on how to manually clear out the auto-complete list. As you mentioned, not a very clean solution, especially when v15 had the functionality built into webmail.