Back to Community Threads
1
Redirect to login if chat or ticket requires login instead of hiding departments from the dropdown box
Idea shared by Pantheon - 10/14/2019 at 5:16 PM
Under Consideration
Right now if you set a department's permissions so that only registered users or registered users with a verified email can submit tickets or start chats, then it hides the department from the dropdown on the portal and chat widget if the user doesn't meet those requirements. 

But I don't see how that makes sense, since how does the user know they have to login in order to see those departments? There is no notification of any kind. It simply hides the departments from view. 

I think if you set permissions so that only registered users or registered users with a verified email can submit a ticket or start a live chat, then it should redirect to the login page if they select a department which has such permissions and they're not logged in. 

Doesn't that make a lot more sense? And if the user is logged in and the permission is registered user with verified email, it shows a message telling the user they need to verify their email before they can proceed.

2 Replies

Reply to Thread
0
Employee Replied
10/15/2019 at 7:48 AM
Employee Post
Pantheon,

Thanks for the suggestion!  I've submitted this as a feature request for you.
0
Can someone tell me if they are going to do this? I really need this. Doesn't it make sense? If you set permissions so only users logged in can do live chat and tickets, it should show the chat widget and ticket icon in the portal even if a user isn't logged in, since they won't even know these things exist if it's the first time on the site. I need it so if I set permissions so only registered users can start live chats or open tickets then the chat widget still shows and the ticket icon in the portal still shows if a user isn't logged in, but if they try to open the widget or click the ticket icon in the portal it will redirect to the login page so they can login then ideally it would redirect to the page they were trying to access, either the ticket page on the portal or the chat in the widget.
Back to Community Threads

Reply to Thread

Related Knowledge Base Articles

SmarterTrack/WHMCS Addon ModuleUtilities and Conversion Tools
Move an On-Premise Installation of SmarterTrack to a Hosted SmarterTrack SiteSmarterTrack > Server Configuration and Management
Restrict Employee Access to Specific ReportsSmarterTrack > Agent Configuration and Management
Prevent Agents from Changing Their Active GroupsSmarterTrack > Agent Configuration and Management
Common Ticket Issues and FixesSmarterTrack > Troubleshooting