Ron,

I was able to reproduce this on my end as well.  It has been submitted as a bug to our development team to be fixed.

I moved this to the Problem category, and marked it as a Known issue. We'll update the status once the issue is resolved.

Thank you.

This is really becoming an issue smarter tools. Can you please advise how close you are to resolving this? I am going to have to roll back soon as no one can print and they are coming down on me hard. Please release a fix to resolve this. This is a series bug when no one can print!

In the meantime, we advised our users to print from the message list, not the message window itself.

Ron

Will not allow printing from message list, only way to print is to right click and use browsers print which as you know does not format message correctly. Please advise how we are able to print from message list. Have tried in Chrome and IE and EDGE

We have a Build that fixes the printing issue for most of the customers who had support tickets with us. However, there are some that are still reporting the issue, even after receiving a pre-release Build with the fix. So now we're having to dig into why it worked for some customers, but not all customers: is it an extension? Is it the Chrome version? etc. One thing to try: Does it still happen when you're in Incognito Mode? If it does, that would rule out any caching or extension causes. 

EDIT: The Build I referenced isn't released to the public -- it's an internal Build. I apologize for any confusion. If you would like to test this pre-release Build, please let us know.

Jason: If you use the Actions (...) menu in the message while it's in the preview pane, and scroll down to "Print", that opens the message complete with your print options. This is essentially the same when the message is popped out -- you use the same Actions (...) menu and scroll to "Print". I believe that's what Ron is referencing. 

We are still having the print issue on popup emails even after installing the special release build. We've re-installed twice, used every browser including Edge, Chrome, & Firefox. Re-created the SmarterMail site in IIS, still no go. Same here, users are unhappy and are coming down hard on us.

Derek, this does not work. That what I was referring to. Clients receive an error every time, see below

However, I can offer some insight. I found this is only happening on clients who have preview turned off. If preview is on the right and they press print and you stated then it seems to work. I think it is a preview issue with printing.

Getting beat up more over this.  Please push an update as soon as you can.  Much appreciated.

Thanks,

Ron

Just a follow-up, I'm seeing the same as Jason Earle.  Two specific issues that we are seeing:

1.  Opening a message, going to actions (...) -> Print doesn't do anything.

2.  Having Preview pane turned off, yeilds "Validation errors: [internal-api-timings][input.UID,]" error on the main page and brings up a blank message window.

Hi everyone, 

We've made some progress with the printing issues and hope to have a complete resolution soon. Printing from the popout has been resolved, and we're now working on printing from the toolbar's Actions [...] menu when the preview pane is not enabled. 

Thanks for the update, hope to see a patch soon :)

Issue resolved.  Thank you.