Customer reporting many emails being delivered directly to Deleted Items folder

Question asked by Rod Strumbel - Today at 1:42 PM

Unanswered

As the title says... I have a customer reporting that many of their emails are being delivered straight to their deleted items folder never stopping in the inbox nor junk mail first. They have no events nor content-filtering configured for their account, nor at the domain level. They also insist that their email client doesn't have any such rules setup (I cannot confirm that).

Started happening after the roll out of the SpamFoo system whatever version that was and continues to date (we have not updated to the latest version yet).

I can't explain it

Any thoughts or ways I can track what path these messages are actually taking via the SM logs ?

4 Replies

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Rod Strumbel Replied

Today at 2:11 PM

email client is outlook.

they are connected to SM via imap

Derek Curtis Replied

Today at 2:30 PM

Employee Post

Have you looked at spam actions? Could it be that SpamFoo is increasing a spam score to the point where a spam action is moving the messages to Deleted Items? Have you looked at the header of one of the messages? What about checking the delivery logs? (Or have them check both.)

Derek Curtis

CCO

SmarterTools Inc.

www.smartertools.com

Brandon Murphy Replied

Today at 3:22 PM

Employee Post

Rod,

I've sent you an email opening a support ticket for you. I'd like to get some background information on this issue and review the log files from a day this occurred. Once I have this information I can start investigating what's causing this.

Thank you,

Brandon Murphy

System/Network Administrator

SmarterTools Inc.

www.smartertools.com

John Quest Replied

Today at 3:47 PM

email client is outlook.

Is Outlook Spam Filtering on?

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