Hello everyone,

With the recent updates and the introduction of SpamFoo, I’m a bit confused about the correct way to instruct clients on how to report spam, as well as the reverse process—moving a message out of the spam folder (for instance, if it ended up in "Junk" by mistake) and marking it as trusted so that anti-spam systems (all of them) can handle it correctly moving forward.

The options/buttons available in the webmail interface are:

A) To report a message/address as spam:

1 - Move to the "Junk" (or "Spam") folder (does this still count as a formal spam report?)

2 - Message menu: Report > Spam

3 - Message menu: Untrusted sender (will this always result in the sender being blocked?)

B) To mark a message/address as trusted:

1 - Move to the "Inbox" (does this still count as marking it as "not spam"?)

2 - Message menu: Report > Not Spam

3 - Message menu: Trusted sender (yet sometimes these messages still end up in the spam folder—what exactly does this option do?)

I’m not entirely clear on why there are so many different options; could someone explain this to me in more detail? We find it very difficult to instruct clients on the correct procedure when, for example:

1- They want to permanently whitelist a message or sender address that ended up in their junk folder—whether due to a false positive or some other reason.

2- They want to mark a message or sender as spam to ensure they stop receiving similar emails in the future.

Ideally, these actions should be handled by a single button or a unified process. Clients often don’t understand—and frankly, lack the time or inclination to learn—the nuances of "whitelisting," "marking as spam," or moving items between folders.

As a result, they often end up doing nothing at all. Instead, they call us to recover a message from their junk folder, asking why an address they "recognize" is being blocked—while simultaneously complaining about other emails that *should* have been flagged as spam but weren't.

Is this just our experience, or is this a common issue for others as well?

We use SpamFoo—which we consider an excellent product (though we have noticed a clear drop in accuracy, both in detection and false-positive rates, over the last few weeks).

Having three different ways to perform the same or similar tasks is overly complicated and very difficult for users to grasp.

Please let me know your thoughts—is there a simpler, faster, and more effective alternative?

Thanks You

Mark