The st_TicketLinks table was removed from SmarterTrack in version 14. Prior to version 14, the st_TicketLinks table was used to store relationships between tickets, while other relationships, such as between a ticket and a chat, were stored in another table. To eliminate redundancy, items in st_TicketLinks were copied to the other table as part of the initial 14 release, and the st_TicketLinks table was dropped as part of the 14.1 release.

Hi,

ok, so, when I link a ticket to another with 'related item', in which table the relationship has been stored?

I'm sure not in "TicketLinksCustom" table, because I tried and no one record has been stored inside it.

thanks

Perfect

Thank you very much!