"Message deleted." - translation
Question asked by Webio - 2/5/2019 at 3:23 AM
Answered
Hello,

can someone from ST check translation of tooltip/popup when deleting message where "Message deleted." is being displayed on green background? I can't find it in en.json file.

Thanks

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Webio Replied
.. another new build and still no "Message deleted" translatable string in language file. I'm sorry but I feel I browse this forum more deeply checking at least post titles than people from SmarterTools. You know this post has very clear title (I always try to keep them that way) but still no one from ST crew even responded. This string is not a string which is hidden inside admin panel but something that probably all clients using webmail see everyday and they think why they didn't translated this (and by they they mean their hosting provider) maybe they don't care or something similar. I'm sure you know but this little things make people opinion about companies too (little thing on my end is to translate this BUT little thing to add this to translation on your end tells also something about ST as a company). I don't think that weight of this problem needs opening a ticket on your support system right?
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Andrea Rogers Replied
Employee Post Marked As Answer
Hi Webio, 

Thanks for bringing this to our attention. It does appear that the "Message deleted." string is hard-coded, as I cannot find it in the en.json file either. I've reported this to the development team for their correction. 

For an immediate response in the future, I would indeed recommend that you submit a support ticket directly. Support tickets are reviewed daily during business hours and guarantee a response from the team. We, unfortunately, cannot make that guarantee for items posted in the Community. With the Maintenance and Support on your license, you can easily start a ticket for future issues by logging in here: https://www.smartertools.com/account#/support

Andrea Rogers
Customer Operations Manager
SmarterTools Inc.
877-357-6278

www.smartertools.com

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Webio Replied
You know this was very simple thing to check and I was not expecting that support ticket needs to be created for such a thing.

One more thing. Does tech support tickets are still need to be bought ti submit then? Maybe I've missed something but I don't see anything about it in your store and I can't also find anything about my numbers of tech tickets left.
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Andrea Rogers Replied
Employee Post
I apologize about the confusion... We've had some policy changes recently and it seems you might not have seen our blog post where they were announced. Upgrade Protection has been renamed to Maintenance and Support. With this change, we've added FREE, unlimited technical support for any license that has an active Maintenance and Support subscription. These are now the benefits that come from having active Maintenance and Support on your license:

  • You have access to all releases for your product. This includes new features, updates, bug fixes and other changes we make. Without Maintenance and Support, your license will continue to function, but it will no longer receive any version updates for new features or bug patches.
  • Free technical support, via email and phone, for standard issues. Without Maintenance and Support, technical support will be limited to user-to-user interaction at the SmarterTools Community.
  • Your license is eligible to use the paid add-ons. Our agreements with our add-on partners require that licenses be valid for the most recent public release in order to maintain compatibility with their products. Therefore, active Maintenance and Support is required to continue using add-ons or to purchase them in the future.

For the duration of your Maintenance and Support, you can submit as many technical support tickets as you need simply by logging in at our website's Technical Support page. Support is available via email or phone, at the technician's discretion. Specialized support options for Emergency 24/7 Support, Installation Assistance and Product Training are still available for purchase at the website. Please see the SmarterTools Support Policy for full details.

If you previously purchased support tickets and had unused incidents on your account prior to this policy change, please let me know. I can start a private conversation via email so we can obtain your invoice numbers and discuss this in more detail. 

Andrea Rogers
Customer Operations Manager
SmarterTools Inc.
877-357-6278

www.smartertools.com

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Webio Replied
My support ticket was bought from one of your resellers (ServerTastic) some time ago. I had one support ticket available for use and until now I thought I can send one technical support ticket and since this one ticket stuck on incoming gateway problem for two months now (17C-23AA41AE-000A) I was certain that I can't send more.

So now if I find something which I think will be technical issue I will use for sure technical support ticket.

When it comes to my posts:





should I open tickets for this questions/issues?

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