Forum post deleted
Question asked by Damir Matešić - September 23, 2018 at 12:33 PM
Few days ago i posted a forum post with my concern that a ticket has not been resolved for over a month and the SM team deleted it?

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Derek Curtis Replied
Employee Post Marked As Answer
Hi, Damir

As we've told you in the live chats you've started, the additional tickets you've submitted and on our Facebook page, while the original issue contained in the ticket was resolved and the ticket refunded to your account, the ticket wasn't closed. You have some additional questions so the ticket was escalated to Tim. He has it and he will reply when he can. 
Derek Curtis
SmarterTools Inc.
(877) 357-6278
I understand Derek. But the point of my forum post to raise my concern and that other users can read that I am not happy in the way you are doing the business 
Why is deleted I still don't understand.
Derek, it has been passed another 7 days. I don't see any response on the ticket by Tim.
After more than 30 days with no response. Is this ok?

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