Where do I get the Department ID
Question asked by Glen Harvy - 8/26/2018 at 9:42 PM
I'm attempting to use the API for Creating Tickets and one piece of information I need is the int Department ID. Where can I find this crucial info.
Also tried a simpler API and it needs the int Article ID. Can't obviously locate that either?

1 Reply

Reply to Thread
Andrew Barker Replied
Employee Post Marked As Answer
The IDs - whether for a Department or a KB Article - are located in the database. If you have database access, the tables are named in a way that you should be able to find the information you need. If you are a hosted customer, please contact us, either by chat or through a ticket, to obtain the IDs you need.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278

Reply to Thread