Back to Community Threads
2
Allow Org members to reply to tickets they do not own
Idea shared by Craig Parsons - 6/20/2018 at 12:51 AM
Planned
it would be good to have the ability to allow members of an organisation to also reply to tickets even if they are not the owner.
Back to Community Threads

Reply to Thread

Enter the verification text

Related Knowledge Base Articles

Respond to Tickets From an Email ClientSmarterTrack > Installation and Configuration
Tickets Stuck in the QueueSmarterTrack > Troubleshooting
Ticket and Live Chat Distribution SettingsSmarterTrack > Department/Group Configuration and Management
How to Set up SmarterTrack CommunicatorSmarterTrack > Installation and Configuration
Allow Customers to Submit Tickets by EmailSmarterTrack > Agent Configuration and Management