Smartertrack 13 -> SmarterTrack 14 upgrade fail

Hi,

Anyone tried to update their smartertrack 13 to the newly announced 14 (by the way the blog post about it goes to a 404 page)

On our side it's a fail.

We've uninstalled 13.x and Installer 14.x, then the database upgrade procedure fails and it's stuck there.

Hopefully we snapshotted the virtual machine and were able to revert it to 13.

Here is the DB upgrade fail screenshot

Eric McCarthy Replied

Employee Post

Thank you for letting us know. We have replaced the faulty installer with a fixed version. Please re-download the installer for SmarterTrack 14.

Eric McCarthy Software Developer SmarterTools Inc. www.smartertools.com

Hello Eric,

Thanks for the feedback. We've downloaded the new installer and the upgrade went smooth this time.

Many thanks.

2 Replies