Back to Community Threads
1
Active Ticket Screen Not Loading
Problem reported by Sankar.Chandrasekara - 5/30/2018 at 8:51 AM
Submitted
Hi,
I have an issue, recently installed Smarter Track Version 13.1.6718.30659 with SQL Server as DB
 
I couldn't able to view the Active Tickets in Tickets Menu > Active 
 
It is keep on loading without any response. I have uninstalled and reinstalled several times, but issue remains same.
 
Please help
Thanks

3 Replies

Reply to Thread
0
Andrew Barker Replied
5/31/2018 at 7:07 AM
Employee Post
Unfortunately, we cannot help troubleshoot this issue without knowing the URLs involved. Our best suggestion is to open a ticket where we can do more personalized support.
Andrew Barker Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com
0
Sankar.Chandrasekara Replied
5/31/2018 at 8:05 AM
https : //bpo.nttdataservices.com/support is the URL. Need help on this.
0
Andrew Barker Replied
6/1/2018 at 7:10 AM
Employee Post
Your SmarterTrack URL is not the only information we need. Please open a ticket for further assistance.
Andrew Barker Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com
Back to Community Threads

Reply to Thread

Related Knowledge Base Articles

Ticket and Live Chat Distribution SettingsSmarterTrack > Department/Group Configuration and Management
Monitor an Agent's Active Groups and WorkloadSmarterTrack > Installation and Configuration
Tickets Stuck in the QueueSmarterTrack > Troubleshooting
Prevent Agents from Changing Their Active GroupsSmarterTrack > Agent Configuration and Management
Restrict Employee Access to Specific ReportsSmarterTrack > Agent Configuration and Management