We are working on implementing SOC2 within our organization.  SmarterTrack is a key component of that as we are using it for both Issue tracking and Change Management.  Part of our strategy is that every Ticket must be tagged with both an Account and an Asset.  We then use those tags to automatically generate a ticket comment with links to the appropriate systems using the svcTickets.AddTicketNoteHtml API.  The problem is that comments with embedded HTML are not displaying correctly:

Additionally, if comments are edited via the svcTickets.EditTicketNote API then the HTML is encoded which not desireable.  There is no svcTickets.EditTicketNoteHtml API.  We need to be able to edit these comments as there will be additional information added from time to time.