smartermail chat button doesnt appear in the client area even after enable it

Hello guys, good day!!!..I'm using the SM 14.7, we've several domains in this server using the chat (so the chat functionality,ports and everything else is enabled)

now I'm trying to enable the chat in a specific domain which was not using this services, I go to manage

prntscr.com/fjatfx (this is a image link but seems than I can't include links here)

and enable the chat...

I also did a user propagation enabling the service for every account, now I can check that in every account the chat is enabled

prntscr.com/fjavpr

now I enter with any account for this domain but the chat button doesn't appear

prntscr.com/fjawvj

and the status bar netiher

prntscr.com/fjaxnx

do I need enable the chat in other area?...what could be the problem?..thank you!!!

Employee Replied

6/20/2017 at 12:10 PM

Employee Post Marked As Answer

Hello Francisco,

When you are logged in as the System Administrator and impersonate a user (either by clicking Manage on the domain or using the Impersonate option to directly mimic that user's login), the chat icon will not be available. However, you will see this option when you log in directly with the Domain Administrator's or user's account login credentials.

Please let me know if you find different behavior!

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