Connecting to Shared Resources in eM Client via EWS

SmarterMail > Desktop and Mobile Synchronization
eM Client is a very popular desktop email and collaboration client for Windows, and is often used as an alternative to Outlook. That's because eM Client can connect to a SmarterMail account using EWS, so it offers a number of similar features to Outlook. In addition, eM Client is free.

One of the things you can do with eM Client and SmarterMail is connect to shared resources, such as shared calendars and shared folders. This can be done for user shared resources as well as domain shared resources. Both are detailed below.

Syncing User Shared Resources
  1. Set up your SmarterMail account in eM Client as an Exchange account. (If it isn't already.)
  2. Once you've opened eM Client, click on Menu in the upper, left corner of the eM Client interface.
  3. From the dropdown, select Accounts.
  4. With your SmarterMail account highlighted, you should see an Exchange Web Services tab in the right content pane. Click on it. (If you do NOT see an Exchange Web Services tab, but instead see IMAP4, that means you're not connected as an Exchange account -- you'll need to delete your account and try setting it up manually.)
  5. Under Delegation on the EWS tab, click the Show... button next to "Accounts you can access:"
  6. The "Delegated accounts" modal will open. This will be blank, more than likely, so you need to add a delegated account. 
  7. To do this, click the Add button on the Delegated accounts modal.
  8.  The "Select users or groups" modal will open. It's very likely that this will be blank as well. To add a delegated account, enter it under "Enter the name of users or group:". E.g., user@domain.com. Then click the Search button. 
  9. That user will be displayed under "Group or user names". Click on the proper account  name and click the Ok button and this modal will close.
  10. Click the Ok button on the Delegated accounts modal as well. 
  11. Then, click Save & Close on the Accounts modal.
  12. Finally, you'll need to close eM Client, and re-open it for the change to take effect.
  13. Once eM Client re-opens, the resources shared by that account will be displayed in their respective areas. (E.g., shared folders will appear in email, calendars in calendars, etc.)
  14. You can repeat this for any additional users who have shared resources with you. As an aside, multiples can be added at one time -- you do not have to do them one-by-one.
Syncing Domain Shared Resources
  1. Set up your SmarterMail account in eM Client as an Exchange account. (If it isn't already.)
  2. Once you've opened eM Client, click on Menu in the upper, left corner of the eM Client interface.
  3. From the dropdown, select Accounts.
  4. With your SmarterMail account highlighted, you should see an Exchange Web Services tab in the right content pane. Click on it. (If you do NOT see an Exchange Web Services tab, but instead see IMAP4, that means you're not connected as an Exchange account -- you'll need to delete your account and try setting it up manually.)
  5. Under Public folders on the EWS tab, click the Edit... button next to "Choose which public folders to show:"
  6. A list of domain shared calendars and/or folders should be displayed. Select the ones you want to add, then click the Ok button. 
  7. Then, click Save & Close on the Accounts modal.
  8. Finally, you'll need to close eM Client, and re-open it for the change to take effect.
  9. Once eM Client re-opens, the resources shared by the domain will be displayed in their respective areas. (E.g., shared folders will appear in email, calendars in calendars, etc.)

Article ID: 3535, , Modified: 12/10/2020 at 2:40 PM

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