How do I automatically assign tickets based on who replies first?
Question asked by PDSI Support - June 5, 2017 at 1:27 PM
Unanswered
When a new ticket is created, we have a Ticket Created event setup that emails the contents of the ticket to a distribution list containing all our agents.  This works great.
 
What I want to be able to do is have the first person that replies to that email become the agent that the ticket is assigned to.
 
I have tried setting up a Ticket Message Received event and added an action to Pin Ticket to Agent but this does not seem to work.
 
Is this possible?

Reply to Thread