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actually when customer send a mail in our helpdesk mailbox create a ticket in Helpdesk queue,
I want that when customer send mail to another mail (parts@....) create the ticket in another Queue.
I create new brand with new SMTP and new POP (but we have exchange, I think in smartertrack is the same thing), configured like other brand (with new mail and queue).
But when customer send mail to the this mail address (parts@...) doesn't create a ticket.
What I can do?