What are counted as Open Tickets on the Ticket Status Report
Question asked by Jeffrey Girand - September 27, 2016 at 5:43 AM
Unanswered
When running the Ticket Status reports, its easy to understand what is defined by a closed ticket.  When I run a ticket status report, the Total Open Tickets column for each of my groups is a very high number that does not reflect the true number of remaining open tickets.
 
So, what is the Total Open Tickets number representing?

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