Add Translatable Strings to Portal Welcome Text

Idea shared by Yannick Guerdat - 8/22/2016 at 5:43 AM

Proposed

Hi there,

I was wondering how to add a translation in a brand for the followings elements :

Main Portal Announcement
Additional Footer for Portal

I found a solution for the 2 below elements via the translation action but not on the previous 2.

Department Selection Message for Live Chats
Department Selection Message for Tickets

Thanks for your help because without this possibility I don't see any possibility to use multiple languages inner a single brand.

Artionet.Group - Digital Transformation, eGovernment Solutions

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Employee Replied

8/22/2016 at 10:01 AM

Employee Post

Hello Yannick. Right now the Main Portal Announcement and Additional Footer for Portal don't support translatable strings due to the fact that they can have HTML imbedded in them. Sorry for the inconvenience.

Yannick Guerdat Replied

8/22/2016 at 10:06 AM

Hello Rod,

Thanks for your e-mail. Is it any work around to fix this situation ?

It's like the e-mails they are only in one language actually.

Maybe in the USA the multi languages is not a need but it is really important to be 100% translatable in the Europe.

Artionet.Group - Digital Transformation, eGovernment Solutions

Employee Replied

8/22/2016 at 10:38 AM

Employee Post

Yannick, I have changed your thread from a Question to an Idea, in order to facilitate tracking on this feature suggestion. Thank you!

Yannick Guerdat Replied

8/22/2016 at 11:04 AM

Thanks for your feedback, any "work around" possible to use to hack it till you find a way to make HTML elements as well multi languages ?

Artionet.Group - Digital Transformation, eGovernment Solutions

Employee Replied

8/22/2016 at 12:47 PM

Employee Post

Unfortunately I don't know of a good work around for this, Yannick, other than perhaps sectioning off the main portal announcement to include text for each translation.

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