Back to Community Threads
2
The "Reply to ticket" window should be at the top of the page (adjacent to most recent reply)
Idea shared by Michael Woffenden - 7/26/2016 at 4:46 AM
Proposed
When a ticket gathers more than 2 or 3 replies, it's very annoying that the latest reply is at the top of the page, but the reply dialog is at the bottom of the page.
This forces the user to scroll to the very top of the page to see the most recent reply.  It's quite annoying.
Please move the reply dialog to the top of the page so that the most recent reply can easily be referenced.
An alternate solution is to order the items the same way as in the Community section.  Then, the reply dialog at the end would be fine.

1 Reply

Reply to Thread
0
Andrea Free Replied
8/4/2016 at 12:06 PM
Employee Post
Good suggestion, Michael!
Andrea Free SmarterTools Inc. 877-357-6278 www.smartertools.com
Back to Community Threads

Reply to Thread

Related Knowledge Base Articles

Tickets Stuck in the QueueSmarterTrack > Troubleshooting
Monitor an Agent's Active Groups and WorkloadSmarterTrack > Installation and Configuration
SmarterTrack Communicator does not ring on outgoing callsSmarterTrack > Troubleshooting
Use "Inspect Element" to Determine CSS ModificationsSmarterTrack > Installation and Configuration
Merge Multiple Tickets Into OneSmarterTrack > Agent Configuration and Management