Installation Assistance

SmarterTools offers a variety of support tickets that customers can utilize for technical assistance. For more information on the support ticket options available and answers to common questions, please refer to the Technical Support page of the SmarterTools website.

Installation and Upgrade Support - BUY NOW

$349 per product/server 

NOTE: Responses for Installation Assistance will be handled during normal business hours. Only the actual installation/upgrade will take place outside of business hours, during your low-peak hours, so that any customer downtime is minimized.
A request for Installation Assistance is submitted to the Support Department at the time of purchase. Once received, a support agent will reply during business hours to schedule the day/time for the installation or upgrade to take place. 
Installation Assistance is geared towards those customers who do not feel comfortable installing the software themselves and would prefer the guidance of a professional SmarterTools support agent. A fully qualified support agent will spend approximately two (2) hours to install your SmarterTools software, and, where applicable, set the product up in Microsoft Internet Information Services (IIS). This installation can take 2 hours up front, or can be parsed into 2 - 1 hour blocks to account for data migrations, etc.
For customers who have purchased SmarterMail, our support agent will also assist you with basic configuration of your initial domain, and review security settings and the built-in antispam technologies.
If you have purchased SmarterStats, you will also receive assistance with the configuration and import of your initial site via FTP, UNC, or Remote Service.
In the case of SmarterTrack, the support agent will also assist you with configuration of your initial Department, Group, and an Agent, as well as establishing the connection to your database.
NOTE: Installation Assistance does not cover setting up failover or load balancing for any products as these types of set up are generally very specific and customized based on customer needs. 

For more information please refer to the knowledge base articles: Requirements for Installation Assistance and What Installation Assistance Covers.

Free Installation for New Customers/New Licenses
Customers who purchase a NEW license of any SmarterTools product (SmarterMail, SmarterTrack or SmarterStats) are eligible to receive FREE installation assistance during our normal business hours. (Note: The request for free installation must be made within 30 days of purchase.)

Free Installation Assistance is geared towards customers -- particularly new SmarterTools customers -- who purchase a new license, but do not feel comfortable installing the software themselves and would prefer the guidance of a professional SmarterTools support agent. This free offer allows for a new installation of the software and cannot be used for assistance with server migrations or software upgrades. (Installation Assistance for upgrades, migrations or after-hours installation support can be purchased from the SmarterTools website.)

Free installation is selected during the checkout process:

Once your order is complete, a ticket is automatically created with our Support Department. A Technical Support Agent will reply to that ticket and schedule a day and time with you for the installation.