A request for Installation Assistance is submitted to the Support Department at the time of purchase. Once received, a support agent will reply during business hours to schedule the day/time for the installation or upgrade to take place.
Installation Assistance is geared towards those customers who do not feel comfortable installing the software themselves and would prefer the guidance of a professional SmarterTools support agent. A fully qualified support agent will spend approximately two (2) hours to install your SmarterTools software, and, where applicable, set the product up in Microsoft Internet Information Services (IIS). This installation can take 2 hours up front, or can be parsed into 2 - 1 hour blocks to account for data migrations, etc.
For customers who have purchased SmarterMail, our support agent will also assist you with the configuration of your initial domains, security settings, and the built-in antispam technologies.
If you have purchased SmarterStats, you will also receive assistance with the configuration and import of your initial site via FTP, UNC, or Remote Service.
In the case of SmarterTrack, the support agent will also assist you with configuration of your initial groups, departments, and agents, as well as establishing the connection to your database (SQL Server Express 2005).
NOTE: Installation Assistance does not cover setting up failover or load balancing for any products as these types of set up are generally very specific and customized based on customer needs.
Free Installation for New Customers/New Licenses
Customers who purchase a NEW license of any SmarterTools product are eligible to receive FREE installation and configuration assistance during our normal business hours. (Note: The request for free installation must be made within 30 days of purchase.)
Free Installation Assistance is geared towards customers -- particularly new SmarterTools customers -- who purchase a new license, but do not feel comfortable installing the software themselves and would prefer the guidance of a professional SmarterTools support agent. This free offer allows for a new installation of the software and cannot be used for assistance with server migrations or software upgrades. (Installation Assistance for upgrades, migrations or after-hours installation support can be purchased from the SmarterTools website.)
Free installation is selected during the checkout process:
Once your order is complete, a ticket is automatically created with our Support Department. A Technical Support Agent will reply to that ticket and schedule a day and time with you for the installation.