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Why can't I view my ticket.
Question asked by Donavon McKigney - 2/9/2016 at 7:34 AM
Unanswered
A user reports that when they try to open a couple of their tickets, they get the message "The ticket could not be found or you do not have permission to view it".  As an admin I am able to open and view the ticket.   What would cause this?  Has anyone else experienced this
Employee Replied
2/9/2016 at 8:09 AM
Employee Post
Hello,
I believe there was an issue with this last version of SmarterTrack 11x. Update to the latest version and see if the issue continues.
Let me know if this helps!
 
David West Replied
2/9/2016 at 9:01 AM
We are experiencing the same thing with some of our users. What version of SmarterTrack fixes this issue? Thank you!
User Replied
2/9/2016 at 4:19 PM
Hello David, Version 11.4.5864 Should fix it. If the issue continues, you may want to submit a ticket to support so we can look into it further, as we are not seeing the issue locally.
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