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Why can't I view my ticket.
Question asked by Donavon McKigney - 2/9/2016 at 7:34 AM
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A user reports that when they try to open a couple of their tickets, they get the message "The ticket could not be found or you do not have permission to view it".  As an admin I am able to open and view the ticket.   What would cause this?  Has anyone else experienced this

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Employee Replied
2/9/2016 at 8:09 AM
Employee Post
Hello,
I believe there was an issue with this last version of SmarterTrack 11x. Update to the latest version and see if the issue continues.
Let me know if this helps!
 
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David West Replied
2/9/2016 at 9:01 AM
We are experiencing the same thing with some of our users. What version of SmarterTrack fixes this issue? Thank you!
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User Replied
2/9/2016 at 4:19 PM
Hello David, Version 11.4.5864 Should fix it. If the issue continues, you may want to submit a ticket to support so we can look into it further, as we are not seeing the issue locally.
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