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Account Lock Out for Non Payment
Idea shared by Bruce Barnes - 9/9/2015 at 1:33 PM
Proposed
From time-to-time it, albeit unfortunately, becomes necessary to lock out support to an account which has not made payments in a timely manner.

I would like to see the ability to flag a SmarterTrack account with a "non-payment" flag which would either not allow the creation of a ticket or, alternatively, allow the creation of a ticket and, when the ticket confirmation is sent to the creator, would create a note that the ticket has been received, but is in HELD STATUS because the originator needs to contact accounting or support.
Bruce Barnes
ChicagoNetTech Inc
brucecnt@comcast.net

Phonr: (773) 491-9019
Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting

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Employee Replied
9/10/2015 at 3:05 PM
Employee Post
Hi Bruce.  I'll bring this up at our next development meeting tomorrow.  I'll update you afterwards.
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