Hosted SmarterTrack Payments & Billing

How am I billed for my SmarterTrack hosted helpdesk subscription?
Once you're a paid Hosted SmarterTrack subscriber, you’ll receive a monthly invoice that includes charges billed one month in advance.

How do I update my credit card on file?
If your address changed or your credit card is about to expire, you may need to update your billing information to ensure uninterrupted access to your SmarterTrack hosted helpdesk. To update your card on file, follow these steps:

1. Visit the SmarterTools website and click on the account icon in the upper right. (Noted by the red arrow.)
   
2. Once logged in, select My Profile from the dropdown menu.
   
3. In the Cards on File section, click on the desired credit card.
   
4. Update your billing information and click Save.
   

How do I add a new credit card to my account?
Using a new card to pay for your hosted help desk is no problem. Just follow these steps:

1. Visit the SmarterTools website and click on the account icon in the upper right. (Noted by the red arrow.)
   
2. Once logged in, select My Profile from the dropdown menu.
   
3. In the Cards on File section, click Add.
   
4. Enter your billing information. Checkmark the option "Use this as your default card". 
5. Click Save.
   

Is my hosted helpdesk refundable?
Because Hosted SmarterTrack utilizes a pay-as-you-go pricing plan, refunds are not available. However, we offer a free 30-day trial to give customers the opportunity to try the service at no cost before purchasing. If for some reason you are not satisfied with your hosted helpdesk, you can contact the sales department via live chat, email sales@smartertools.com for assistance, or simply cancel your account at any time as outlined in the Terms of Service.

Learn more about the SmarterTrack online help desk and how you can improve your overall customer service.