Prevent Users from Posting on a Community Thread

This article applies to recent versions of SmarterTrack. View articles for SmarterTrack 12.x and earlier.
Having a centralized location to interact with end users and customers is key to any business. With that in mind, each brand's portal includes a customer community area. The Community integrates functionality found in a traditional forum, along with added features, and allows users and agents alike to post comments and suggestions, ask questions or offer other feedback. 
 
At times, an agent may need to prevent end users from posting replies or comments on a Community thread. For example, an agent may wish to post an announcement and updates about an upcoming product release, or an agent may need to lock a thread that has gotten out of hand with too many replies. 
 
Follow these steps to lock a Community thread and prevent users from adding replies or comments:
 
  1. Log into your agent account at the brand's Portal. 
  2. Click on the Community button
  3. Submit a new thread or navigate to an existing one. 
  4. Under the Actions header on the right-hand side of the thread, click on Lock Thread. (Locked threads are denoted with a red "Locked" tag.) 
 
When a thread is locked, only agents will be able to post comments or replies on the thread. To unlock a thread and allow users to add comments or replies, navigate to the thread and click Unlock Thread.
 
 
Learn more about the SmarterTrack online help desk and how you can improve your overall customer service.

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