1) Is there an online demo version of smartertrack ?
Yes, i know there is the free version to download and work with, but I am talking about just something to jump in and take a look real quick to get a general idea of things, then decide if i want to download and install the free to evaluate it more in depth.
2) When it says it can handle multiple brands. I'm not sure exactly what that means. Multiple companies ?
So if we set up smartertrack on our web server, and have multiple domains (companies), does each domain have the ability to run their own help desk isolated from other domains and ours ? So we could use it to track IT support tickets, the several homeless shelters we help manage could use it to track building maintenance issues ? the food bank could use it to track and schedule donation pickups ?
3) Integration :
We have an existing web based data management system we designed that non profit organizations use to manage their day to day operations. Is it possible to skin or integrate a ticket submission page into that data system ? In other words, somewhere on the top of the navigation of our system we put a link and that links to a customized css page of smartertrack that looks like our system, or somehow integrates our customer login accounts ?
www.HawaiianHope.org - Providing technology services to non profit organizations, homeless shelters, clean and sober houses and prisoner reentry programs. To date we have given away over 1,000 free computers.