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Helpdesk Customer Analytics
Idea shared by David Jeba - 11/11/2014 at 2:14 AM
Proposed
it would be more productive if you can create addon to smarter track which can provide features of http://www.plumb5.com/ and http://www.adigami.com/ inbuilt into smartertrack
 
smartertrack would be one of the ultimate customer intelligence platform as smarterintelligence :)
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